Refund policy
At Perfect Pret Brand, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase, we offer returns, refunds, and exchanges under the conditions outlined below.
1. Return Eligibility
To be eligible for a return, the item must:
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Be unused, in the same condition that you received it.
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Be in the original packaging, including tags, labels, and accessories.
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Be returned within 3 days of purchase.
Items that do not meet these criteria may not be accepted.
2. Refund Process and Timing
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Once we receive your returned item, we will inspect it to ensure it meets the return criteria.
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Approved refunds will be processed within 10 days processing time to your original payment method.
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Please note that it may take additional time for your bank or credit card provider to reflect the refund.
3. Exchange Options
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Exchanges are available for defective or incorrect items.
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If you wish to exchange a product, please contact us at perfectpretbrands@gmail.com to arrange the replacement.
4. Damaged or Defective Products
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If your product arrives damaged or defective, please notify us immediately at perfectpretbrands@gmail.com with a photo of the item.
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We will arrange for a replacement or full refund at no additional cost to you.
5. Non-Returnable Items
Certain items are not eligible for return or exchange, including:
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Perishable goods (e.g., food, flowers)
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Personalized or custom-made products
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Items marked as final sale
6. Return Shipping Costs
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Customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.
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We recommend using a trackable shipping service to ensure your return is received.
7. Contact Us
For questions regarding returns, exchanges, or refunds, please contact us at:
Perfect Pret Brand
Email: perfectpretbrands@gmail.com
Business Address: Lahore, Punjab, Pakistan